What is the estimated network installation timeline?

For locations already within our fiber optic ring coverage in Bandung and surrounding areas, installation is typically completed within 3–7 business days following PO signing and site survey.

Are on-site technical surveys free of charge?

No. Arthaloka's technical team performs physical route surveys, optical attenuation measurements, and topology designs completely free of charge with zero initial commitment.

How are technical incidents handled outside business hours?

Our Network Operations Center (NOC) operates 24 hours a day, 7 days a week (including national holidays). Trouble tickets are addressed within minutes in strict compliance with our SLA commitments.

Does Arthaloka serve government institutional procurement?

Yes. We hold comprehensive corporate legalities, Kominfo telecom operator licenses, APJII memberships, and have extensive experience serving regional government agencies and state institutions.

Solution Consultation & Support Desk

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Have questions regarding our connectivity solutions or need expert architecture consultation for your organization? Our engineering team is ready to assist you.

Headquarters

Wisma Bumiputera Building

Jl. Asia Afrika No.141-149 Lt. 3, Suite 301A, Kebon Pisang, Kec. Sumur Bandung, Kota Bandung, Jawa Barat 40112

Monday – Friday, 08:30 – 17:30 WIB

(+62) 857-0099-9835

24 Hours

info@arthaloka-teknologi.co.id

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Frequently Asked Questions (FAQ)

Key information regarding service installation, survey costs, and Arthaloka commitments.

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